Yes, we actually prefer you to pick up your item so you can inspect it in person, and avoid potential courier damages. Some items can be particularly heavy and not suited for postage.

Visit our warehouse 1b Berkshire Rd, Sunshine North, VIC during our opening hours.

The cost of delivery depends on your distance from our warehouse Sunshine North and factors in the labour it involves for unloading the goods to your front yard. Delivery prices will be calculated at checkout for Victorian Residence. Bare in mind, all goods are only delivered to the front yard.

Yes we do! Currently online purchases on our website are only available to Victorian Residents. Please contact us for a delivery quote if you live outside Victoria. Worldwide shipping is available upon request.

We are a supplier and can introduce you to several trades and professional installers to give you a quote on the services you require. Please note we are not affiliated with the installers, and any installation concerns are to be brought up with the installer directly.

Our artificial grass is guaranteed for 7 years, please read more on our warranty here Our flooring is guaranteed for 15 years in commercial environments, and 25 years in domestic environments.

If you were to have any concerns regarding your products and they fit within the warranty guidelines, please contact us immediately.

Our stock are imported and sourced worldwide and locally for A-Grade materials and the latest colours and finishes. We currently stock product from: Australia, India, Vietnam, France, Greece, Turkey, Indonesia and more.

Yes, we can offer all our products at wholesale and trade prices provided you meet the criteria. Please apply in stores.

Conditions of Sale:
- Purchaser is responsible for selecting suitable materials.
- Ownership remains with Smiling Rock Melbourne until full payment clears.
- Prices may change without notice and supersede prior lists.
- Quantities are estimates. Samples/showroom displays are indicative; natural colour/texture variations may occur.
- No claims accepted for shade, colour, or texture variation after installation.
- No warranty for damage from incorrect installation, unsuitable fixings, chemicals, or cleaning products.
- The company is not responsible for damage caused by unsuitable products or cleaning methods.
- Once goods are delivered to site or collected by the purchaser, risk and responsibility transfer to the purchaser.
- Goods are accepted on delivery or collection unless the purchaser notifies us within 24 hours.
- Purchaser must inspect and check all goods upon receipt.

Returns, Refunds & Exchanges:
- Returned materials must be in saleable, unused condition and returned with invoice number and proof of purchase.
- Only full boxes of currently stocked shades/products accepted.
- No returns or credits on sale items, discounted lines, clearance, custom-cut, or made-to-order items.
- Full-priced items may be considered for refund/exchange within 7 days at Smiling Rock Melbourne’s discretion.
- A 25% handling/restocking fee applies to approved returns/refunds/exchanges (calculated on original purchase price).
- All approved refunds processed via the original payment method.
- Smiling Rock Melbourne reserves the right to approve or decline any refund or exchange request.

There is a 2% surcharge on payments via credit. If possible, we recommend payment by savings, cheque or cash to avoid this fee.

Yes we do custom sizes, we can cut the length of the turf to any size you require. Note, the cut size can not be larger than the length or width of a full size roll.

This is all dependant on the environment you wish to install your synthetic grass and whether you have pets or kids.

Give us a call or visit us at our warehouse for advice.

No, they are all the same type of products that go by multiple names.

Our laminate is very hard wearing and resistant against surface scratches. However, will still recommend putting felt protectors under chairs and heavy furniture as extra caution.

Our range of porcelain tiles and hybrid floors are 100% waterproof and perfect for wet areas.

We always recommend a professional installer for peace of mind. We also offer installation and maintenance guides if you’re up for a DIY challenge.

Yes, most definitely. Just make sure to clean up after them.