Privacy Policy

Effective Date: 1st July 2025

At Smiling Rock Melbourne, we are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website: www.smilingrockmelbourne.com.au

1. Who We Are

Smiling Rock Melbourne is an Australian-based supplier of landscaping and building products. Our website address is: http://www.smilingrockmelbourne.com.au

2. What Personal Data We Collect and Why

Comments

When visitors leave comments on our site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam.

An anonymized string (hash) may be created from your email address and provided to the Gravatar service to check if you are using it. The Gravatar privacy policy is available here: https://automattic.com/privacy/. After your comment is approved, your profile picture becomes publicly visible in the context of your comment.

Media Uploads

If you upload images to our website, please avoid uploading files with embedded location data (EXIF GPS). Other visitors may download and extract location data from images on the site.

Contact Forms

When you use our contact forms, we may collect your name, email address, phone number, and message. This information is used solely to respond to your inquiry and is never shared without your consent.

Cookies

If you leave a comment, you may opt-in to save your name, email, and website in cookies. These are for your convenience so you don’t have to re-enter your details for future comments. These cookies last for one year.
For logged-in users, we use cookies to manage login sessions and screen preferences. Login cookies last for two days (or two weeks if “Remember Me” is selected); screen preference cookies last one year.
When editing or publishing content, an additional cookie is saved in your browser, containing no personal data — just the post ID — and expires after one day.

Embedded Content

Some pages on our site may include embedded content (e.g. videos, images, articles) from third-party websites. Embedded content behaves the same as if you visited those websites directly. These sites may collect data about you, use cookies, and track your interactions with the content.

3. Analytics

We may use third-party analytics tools (e.g., Google Analytics) to measure site traffic and understand visitor behavior. These tools may use cookies or similar technologies to collect anonymized usage data.

4. Who We Share Your Data With

We do not sell, trade, or rent your personal data to third parties. However, your data may be shared with:

Service providers that assist with our website operations (e.g., hosting, analytics, email)
Legal authorities, if required by law

5. How Long We Retain Your Data

Comments and their metadata are retained indefinitely to recognize and approve follow-up comments automatically.
Registered users (if applicable) have their profile information stored securely. Users can view, edit, or delete their data at any time (except for username changes).

6. Your Rights Over Your Data

You may request an exported file of your personal data stored on our website, including any information you've provided. You can also request that we delete your personal data, except any data we are legally required to retain.

7. Where We Send Your Data

Visitor comments may be checked through an automated spam detection service (e.g., Akismet).

8. Your Contact Information

If you have any questions about this Privacy Policy or your personal data, please contact us:

Smiling Rock Melbourne
Phone: 0458 988 833
Email: information.smilingrock@gmail.com.au
Post:
Privacy Attention
16 Ayton Street,
Sunshine North, VIC 3020, Australia

9. Additional Information

How We Protect Your Data

We take appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

Data Breach Procedures

In the event of a data breach, we will notify affected users promptly and take all reasonable steps to mitigate the breach in accordance with applicable laws.

Third Parties We Receive Data From

We may receive anonymized usage data from third-party analytics and advertising services to improve user experience and marketing effectiveness.

Automated Decision-Making and Profiling

We do not engage in automated decision-making or profiling using your personal data.

Regulatory Disclosure Requirements

We comply with the privacy laws applicable in Australia and other relevant jurisdictions.