Shipping policy

Smiling Rock Melbourne — Shipping Policy

Processing
- Orders are typically processed within 1–2 business days of payment confirmation. Custom or cut-to-size orders may take 2–5 business days before dispatch.
- You will receive an email confirmation once your order ships.

Shipping Methods & Delivery Times (Domestic — Australia)
- Standard Courier: 2–7 business days (depends on destination metro vs regional).
- Express Courier: 1–2 business days (available for metro areas).
- Local Same-Day / Next-Day Delivery: available for local Melbourne metro areas for eligible items—subject to cut-off times and order size.

Shipping Costs
- Shipping fees are calculated at checkout based on order weight, dimensions, and destination. Flat-rate options may apply for small goods.
- Free standard shipping promotions may apply for qualifying orders (terms at checkout).

Local Pickup
- Click & Collect available from Smiling Rock Melbourne. Orders will be held for collection once ready; you will be notified by email. Please bring your order confirmation and ID.

Damaged, Lost or Incorrect Deliveries
- Inspect goods on receipt and report any damage, shortages, or incorrect items within 24 hours. Provide photos and the delivery docket/invoice.
- Claims submitted within the timeframe will be investigated and resolved—repair, replacement, or refund will be provided at our discretion.

Returns & Exchanges (Shipping-related)
- Return postage for approved returns is the purchaser’s responsibility unless the return is due to an error by Smiling Rock Melbourne.
- See our Returns & Refunds policy for full details.

Contact
- For shipping queries, tracking issues or to arrange local delivery/collection, email: admin@smilingrockau.com or call: (03) 9311 0498

Last updated: 05/14/2026.